Murata Machinery USA, Inc. offers our customers the most experienced service group in the industry. Currently, our technical service engineers are located throughout the United States, with seven of these technicians having more than fifteen years of Muratec service expertise. We are consistently striving to provide our service personnel with the latest in training from our parent company in Japan and from our strategic partner, FANUC America.

Murata offers experienced telephone support on any Muratec product, from 8:00 am to 5:00 pm Eastern Standard Time, with after-hours technical support from 5:00 pm to 9:00 pm Monday through Friday, and 8:00 am to 12:00 noon on Saturday.

Parts and Service can be contacted by calling 704-875-9280.

Press 5 for the Parts department.
Press 8, then 2 for the Service department.
Or call any of the extension numbers listed below:

Service Department Matt Herd: ext. 220 mherd@muratec-usa.com Darryl Davis: ext. 215 ddavis@muratec-usa.com Technical Service Mgr. Gary Smith: ext. 219 Service Fax: 704-972-4478

Parts Department Greg Graves: ext. 206 Stephanie Harris: ext. 208 Bryant Richardson: ext. 266 Bruce Valentine: ext. 223 Mgr. Operations Crystal Clark: ext. 465 Parts Fax: 704-394-6405