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Maintenance and Support
Service & Support
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Murata Machinery USA, Inc. offers our customers the most experienced service group in the industry. Currently, our technical service engineers are located throughout the United States, with seven of these technicians having more than fifteen years of Muratec service expertise. We are consistently striving to provide our service personnel with the latest in training from our parent company in Japan and from our strategic partner, FANUC America.

Murata offers experienced telephone support on any Muratec product, from 8:00 am to 5:00 pm Eastern Standard Time, with after-hours technical support from 5:00 pm to 9:00 pm Monday through Friday, and 8:00 am to 12:00 noon on Saturday.

Parts and Service can be contacted by calling 704-875-9280.

Press 5 for the Parts department.
Press 8, then 2 for the Service department.
Or call any of the extension numbers listed below:


Service Department

Matt Herd: ext. 220
mherd@muratec-usa.com
Darryl Davis: ext. 215
ddavis@muratec-usa.com

Technical Service Mgr.
Gary Smith: ext. 219

Service Fax: 704-972-4478
Parts Department

Greg Graves: ext. 206
Stephanie Harris: ext. 208
Bryant Richardson: ext. 266
Bruce Valentine: ext. 223

Mgr. Operations
Crystal Clark: ext. 465

Parts Fax: 704-394-6405